♥ Home > Customer Service > FAQ

DRESS SIZE 8 to 16
Valentines
Baby Doll
Body Stockings
Bra Sets
Bridal Lingerie
Bustiers
Camisoles
Chemise
Clubwear
Corsets
Fashion Accessories
Fashion Tights
Fishnet Lingerie
Garter Belts
Gift Vouchers
Gowns & Robes
Knickers
Leather & Vinyl
Leggings
Marilyn Monroe
Mens Underwear
Nightwear
Saucy Sets
Satin & Silk Lingerie
Sexy Bras
Sexy Shoes
Stockings
T Shirts
Teddies
Tops, Pants & Skirts
Uniforms & Costumes
Waist Cinchers

PLUS SIZE LINGERIE
Valentines
Clearance Sale
Baby Dolls
Body Stockings
Chemise
Corsets & Bustiers
Fashion Accessories
Gift Vouchers
Gowns & Robes
Knickers
Leather & Vinyl
Saucy Sets
Sexy Bras
Sexy Shoes
Stockings
Uniforms & Costumes

PLUS SIZE BY SIZE
1x-2x (Size 16-20)
3x-4x(Size 20-26)
5x-6x (Size 26-28)

PLUS SIZE BY STYLE
Bridal Lingerie
Fishnet Lingerie
Peek a Boo
Sheer Lingerie
Satin & Silk Lingerie

Frequently Asked Questions

1. When will my goods arrive?
   All items are sent using various couriers, therefore any orders placed for items in stock on a weekday before 1pm should generally arrive with you the following day. For items out of stock please allow 7 days. We get regular twice weekly shipments from the USA and you can expect to wait around 7 days for this item. 95% of all items are in stock, at certain times of the year such as Christmas and Valentines we concentrate on having FULL stock holding for the items within those specific pages and therefore would encourage you to order from those sections. For stock availability please feel free to call us or check the "delivery" box above the the Add to Cart button.
   
   
2. What if I order the wrong size or colour?
   Just email us and let us know as soon as possible and we will amend your order. If the item has already been sent to you then please return it using the enclosed returns note to indicate your change in colour and or size. Upon receipt we will then ship out the exchange for you.
   
   
3. How do I cancel my order?
   Simply email or phone us, we wont bite!
   
   
4. How will the goods arrive?
   You can be sure of total discretion since all parcels are sent out in plain packaging with no mention of what's inside and or our company name. The reverse of the package will merely show our address as the sender.
   
   
5. Can I return goods for refund or exchange?
   Yes you may, under our no hassle and no quibble returns policy you have 7 days to return an item for a full refund or exchange provided that any tags are still in place and the clothing has not been worn/soiled. By all means try the lingerie on for size but please keep your own underwear on for hygiene purposes.
   
   For hygiene reasons we will not accept returns for the following items: Bodystockings, Hoisery or Knickers where the packaging has been opened. This does not affect your statutory rights under UK Law.
   
   In addition items from the Sale Section are not able to be returned.
   
   If you require a refund or exchange then simply complete the returns note that you will have received with your item(s) and send this back to us with the completed the form. Exchanges are carried out within 7 days of receiving the goods provided of course they are in stock otherwise it will be around 14 days later.
   
   In respect of actual refunds, under the Distance Selling Regulations we are required by law to tell you that any refund you may require will be processed within 28 days of the receipt of the return goods. However in actual fact we will arrange this a lot quicker than actually required by law. Refunds will be processed to the card that made the original transaction. We will not refund any other card. If your card has expired then we will issue you a cheque.
   
   
6. Where do you deliver?
   We will deliver to the UK & Ireland, and all countries in the European Union. We will also deliver to BFPO addresses. We will ONLY deliver to Rest of the World if you contact us prior to placing your order to obtain our acceptance and rules for these orders.
   
   
7. Shipping Charges?
   All UK orders are charged at £2.95 for shipping and expedited shipping is available for £6.95. For further information see our delivery terms
   
   
8. What about Multiple Items per order?
   If you order mulitple items and one item is not in stock we will ship the garments that we do have in stock to you and place the out of stock item into backorders. These will take a further 7 to 10 days for you to receive. We will not charge any extra postage for this.
   
   
9. When and how is my card charged?
   Your credit or debit card is charged upon receipt of your order and will show a payment to "J D Robinson". If for any reason your card is declined then we will email you to inform you of such.
   
   
10. I am a Model can you offer me any work?
    Yes, we are always looking for new models to work with. Please email us with your details.
    
    
11. Are the models on your site single?
    Quite amazing how often we get asked this question. The truth is we don't have a clue and don't really care so please stop asking. ;)