1) When will my goods arrive?
All items are sent using Royal Mail First Class Recorded
Delivery, therefore any orders placed for items marked in stock
on a weekday before 3pm should arrive with you the following
day. Orders placed after 3pm Friday to 3pm Monday will be
processed on Monday to arrive with you Tuesday morning. All
other orders such as ones placed at say 9pm Tuesday night will
be processed on Wednesday to arrive with you Thursday. All
products are marked with the expected despatch time, for items
which indicate a despatch time of 7 days it is quite possible
that they could be in stock in a particular and size and or
colour that you are ordering and therefore will be sent same
day. In all other instances where the product is out of stock we
get regular weekly shipments from the states and you expect to
wait around 7 days for this item. Please remember that you will
have to sign for this and should you be out then a card will be
left by your postman giving you instructions on where to collect
the parcel from, after 7 days it is returned to us.
2) What if I order the wrong size or
colour?
Just email us and let us know as soon as possible and we will
amend your order. If the item has already been sent to you then
please return it using the enclosed returns note to indicate
your change in colour and or size. Upon receipt we will then
ship out the exchange for you.
3) How do I cancel my order?
Simply email or phone us, we wont bite!
4) How will the goods arrive?
You can be sure of total discretion since all parcels are sent
out in plain packaging with no mention of what's inside and or
our company name. The reverse of the package will merely show
our address as the sender.
5) Can I return goods for refund or exchange?
Yes you may, under our no hassle and no quibble returns policy
you may return any item for a full refund or exchange provided
that any tags are still in place and the clothing has not been
worn/soiled. By all means try the lingerie on for size but
please keep your own underwear on for hygiene purposes. If you
require a refund or exchange then simply complete the returns
note that you will have received with your item(s) and send back
to us completing the form. Exchanges are carried out within 24
hours of receiving the goods provided of course they are in
stock otherwise it will be around seven days later. In respect
of actual refunds, under the Distance Selling Regulations we are
required by law to tell you that any refund you may require will
be processed within 28 days of the receipt of the return goods.
However in actual fact we will arrange this invariably not a lot
quicker than actually required by law. Refunds will be processed
to the card that made the original transaction. We will not
refund any other card. If your card has expired then we will
issue you a cheque.
6) Where do you deliver?
We will deliver to the UK & Ireland, and all countries in the European Union.
We will also deliver to BFPO addresses. We will ONLY deliver to Rest of the World
if you contact us prior to placing your order to obtain our acceptance and rules
for these orders.
7) Shipping Charges?
All orders over £40 are sent free of charge. Orders under £40 will incur a postage and
packing charge of £2.95
8) Multiple Items per order
If you order mulitple items and one item is not in stock we will ship the
garments that we do have in stock to you and place the out of stock item into backorders.
These will take a further 7 to 10 days for you to receive. We will not charge any extra postage
for this.
9) When and how is my card charged?
Your credit or debit card is charged upon receipt of your order
and will show a payment to "Mr Chris Clare Wirral". If for any
reason your card is declined then we will email you to inform
you of such.
10) I am a Model can you offer me any work??
Yes, we are always looking for new models to work with. Please email us with your details.
11) Are the models on your site single?
Quite amazing how often we get asked this question. The truth is we don't have a clue and don't really care so please stop asking ;)
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